Financial menus have changed the way we do business. Let’s be real, dentistry is expensive and no matter what type of client you have in the chair, they need to be presented with different options to help make it affordable or at least manageable.
Aubrey, our Director of Operations at Sullivan Dental Partners is back on for this conversation on financial arrangements and financial menus. She helps us understand the difference between the various types of payment options on the financial menus we provide to patients and we talk about why you should be tracking how much you are doing with each type of financial option in your practice. This is one of the key metrics to track closely in 2023.
It always comes down to what problems we are trying to solve. In this conversation, the problem is making dentistry affordable and that’s exactly why you need financial arrangements.
Show Notes:
[02:21] - The core fundamentals are no secret at 3D.
[03:52] - There are a lot of benefits to financial arrangements.
[04:51] - What should a financial menu look like?
[07:02] - Is it outlined anywhere in your business all the ways a patient can pay?
[09:06] - Affordability and price are completely different.
[10:18] - Firm financial arrangements help manage your AR.
[13:05] - Are you presenting any dentistry outside what you think the patient can afford?
[14:45] - There are a ton of options out there for third party financing.
[17:23] - Team members also appreciate being able to give patients different options.
[20:14] - We need to always be consumer-driven.
[22:31] - Aubrey provides some ways you can discuss payment plans with clients.
[24:42] - Learn some of the third parties you could use.
[26:49] - Have multiple options for the work you prefer to provide.
[28:36] - Financial menus should be provided to every patient.
As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at millennialdentist@gmail.com.
Links and Resources
Richard Sullivan, DDS
Partner, Sullivan Dental Partners
Co-host/Founder of the Millennial Dentist Podcast
http://www.millennialdentist.com
c. (615)574-8208
w. (615)373-1012
Visit Us On Social Media
The Millennial Dentist Website
@Millennialdentist on Facebook
Like it or not, 3D printing is on its way and milling may soon be a thing of the past. But right now, is it sustainable? Is it realistic?
In this episode, Dr. Sully discusses what printing crowns looks like, what the costs are, what problems it solves, and the pros and cons of implementing a system now. Ultimately, it’s about leveraging technology to grow your business. Can this new technology do that? Dr. Sully is cautious but optimistic about this big topic of conversation in the industry.
Show Notes:
[01:41] - Sully wants to stay cutting edge and up to date.
[02:29] - We need to be consumer driven and focus on same-day dentistry.
[03:59] - What is scalable in a big group practice?
[05:36] - We have to consider the longevity of the material used.
[07:02] - Leverage technology to grow your business, not to save money.
[09:46] - There are differences in brands and developers.
[12:26] - Sully goes through some pros and cons of software and printing.
[14:09] - How long does it take to accomplish this?
[16:35] - Milling may be a thing of the past in the coming years.
[18:35] - Printing wins with mass production.
As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at millennialdentist@gmail.com.
Links and Resources
Richard Sullivan, DDS
Partner, Sullivan Dental Partners
Co-host/Founder of the Millennial Dentist Podcast
http://www.millennialdentist.com
c. (615)574-8208
w. (615)373-1012
Visit Us On Social Media
The Millennial Dentist Website
@Millennialdentist on Facebook
Dr. Sully…@Millennialdentist on Instagram
No matter what industry you are in, if you work with other people, there will be office gossip and drama. It’s inevitable, but there are ways to deal with it that leave people feeling safe, less stressed, and less impacted by the office gossip.
Doc Jock joins the conversation because he’s dealing with this situation in his practice right now. Without going into the specifics, you’ll be able to hear and relate to the issue at hand and together, he and Sully come up with some ways to navigate the problem.
Listen for some ideas, like simple walks or lunches with team members or even personality tests to determine the best way to converse with your staff and the best way to group them in order to avoid the dreaded office gossip.
Show Notes:
[01:59] - Office drama has been a struggle for Doc Jock for several months.
[02:57] - Previously, the practice was focused on something different and the separation could be a catalyst for the office gossip.
[04:46] - Adding new members to a larger team is harder than adding to a smaller team.
[06:23] - When leadership is delegated, it gets watered down.
[07:40] - Office gossip isn’t going to go anywhere, so how do you address it?
[09:38] - Leaders need to do a better job of vetting new hires and making sure they are in the right place on the team.
[11:21] - The larger the practice gets, the less your vision is being communicated directly from you.
[13:19] - Sully implements personality testing to build the best team.
[17:53] - The office is not the place where you’ll be able to have a true conversation with someone.
[20:06] - Sometimes people just want to be listened to rather than being offered a solution.
[24:03] - Going for walks or even out to lunch are ways to get to talk to team members.
[27:33] - When gossip becomes a poison to the team, changes need to be made.
As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at millennialdentist@gmail.com.
Links and Resources
Richard Sullivan, DDS
Partner, Sullivan Dental Partners
Co-host/Founder of the Millennial Dentist Podcast
http://www.millennialdentist.com
c. (615)574-8208
w. (615)373-1012
Visit Us On Social Media
The Millennial Dentist Website
@Millennialdentist on Facebook
Dr. Sully…@Millennialdentist on Instagram
We all have issues that come up with team members. It’s human nature and we have to be prepared for whatever happens when people are put into groups.
Andrea Deloach is a practice assistant here and she joins this conversation on how to lead team members more effectively and how to handle uncomfortable situations. Andrea runs a lot in this practice and takes on the bulk of the growth of team members so she’s the perfect person to tackle this topic today.
In this episode, you’ll learn how to have hard conversations to hold people accountable, how to set clear expectations for everyone, and the value of having clear and concise standard operating procedures.
Show Notes:
[02:45] - No matter the size of the team, issues happen.
[03:47] - Using checklists is a great strategy to hold others accountable.
[06:07] - It’s important to have written guides for standard operating procedures.
[09:27] - One area of improvement could be video training content.
[11:15] - It’s better to bring solutions rather than just the problems.
[13:24] - We set our team members up to fail when we don’t prepare them.
[15:36] - Andrea reads scenarios and how she would respond.
[17:08] - When it comes to difficult situations, you have to have a face to face conversation.
[22:10] - There is a bonus structure and it can be a good incentive.
[25:54] - Rather than an HR handbook, present manuals as procedures.
As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at millennialdentist@gmail.com.
Links and Resources
Richard Sullivan, DDS
Partner, Sullivan Dental Partners
Co-host/Founder of the Millennial Dentist Podcast
http://www.millennialdentist.com
c. (615)574-8208
w. (615)373-1012
Visit Us On Social Media
The Millennial Dentist Website
@Millennialdentist on Facebook
Dr. Sully…@Millennialdentist on Instagram